Frequently Asked Questions
Everything you need to know about shopping at The Merri Artist.
How long does shipping usually take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unopened packaging to qualify for a full refund. Please contact our support team to initiate a return.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products on your site authentic?
Absolutely. We source all our products directly from authorized distributors and manufacturers to ensure that every item you receive is 100% authentic and of the highest quality.